Part-Time Support Consultant – iStore The Grove
Company: Core Group
Location: Windhoek, Namibia
Type: Permanent, Part-time
Posted: 26 January 2025
Job Overview
iStore, the home of everything Apple and Africa’s largest Apple Premium Reseller, is looking for a Part-Time Support Consultant to join their team at the iStore The Grove in Windhoek. This role offers flexible working options, with 4 or 5 days per week. As part of a dynamic team, you will provide technical support, resolve technical issues, and assist customers with software-related queries, ensuring excellent customer service.
Key Responsibilities
- Provide technical support to iStore customers, including troubleshooting and resolving technical issues.
- Assist with software support and offer training when required.
- Deliver exceptional customer service, maintaining a professional and high-quality support experience.
Requirements
- Education: Completed Matric and an IT qualification (minimum A+/N+).
- Experience: Previous experience in Helpdesk or 1st Line Support.
- Skills and Attributes:
- Strong technical knowledge and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to manage conflicts and handle complexity effectively.
- Situational awareness and a proactive approach to problem resolution.
- Open and motivated to seek learning and development opportunities.
Desired Personal Qualities
- Tenacity: Enthusiastic, results-driven, and able to handle challenges with urgency and enthusiasm.
- Conflict Management: Ability to manage disagreements and conflicts smoothly.
- Situational Awareness: Understand and adapt to different situations while taking timely action.
- Learning and Development: Proactive in seeking learning opportunities and personal growth.
How to Apply
Ready to join a team that values your skills and enthusiasm? Apply today:
Apply Now
iStore offers an opportunity to work with a leading brand in technology and customer support while gaining valuable experience in the IT and retail sectors.
