Job Details
- Department: Operations
- Minimum Experience: Mid-Senior Level (5+ years experience preferred)
- Company Primary Industry: Retail (E-commerce/Grocery Focus)
- Job Functional Area: Operations Management, Team Leadership, Logistics Support
Job Description
INTERESTED? THEN APPLY!! 😉
Shopper & Driver Supervisor – Makhado Mall (Makhado, Limpopo)
One Cart Are you a dynamic and results-oriented leader with a passion for ensuring seamless customer service and efficient team management? We are seeking a dedicated Shopper & Driver Supervisor to join our growing operations team at Makhado Mall in Makhado, Limpopo. In this one cart role, you will be responsible for leading, coaching, and developing a team of one cart Shoppers and Drivers to consistently deliver exceptional service to our customers. If you thrive in a fast-paced environment, possess strong problem-solving skills, and have a proven track record of motivating teams to achieve ambitious goals, we encourage you to apply!
Minimum Requirements:
- Proven experience (5+ years) in a supervisory or one cart team leadership role, preferably within a retail, e-commerce, or logistics environment.
- Demonstrated ability to coach, mentor, and develop team members to achieve their full potential.
- Strong understanding of operational processes and best practices, particularly related to order fulfillment and delivery.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in using data and reporting tools to track performance and identify areas for improvement.
- A proactive and solutions-oriented mindset, with the ability to effectively troubleshoot operational issues.
- Ability to work flexible hours, including weekends and holidays, as needed.
- Valid driver’s license is an asset.
- Experience in the retail/grocery sector will be advantageous.
Job Purpose:
The one cart primary purpose of this one role role is to effectively coach, lead, and supervise a team of Shoppers and Drivers to consistently achieve agreed-upon performance goals. This one cart involves developing the necessary skills of each team member, providing ongoing feedback and support, and fostering a positive and productive work environment. The one cart Supervisor will be responsible for ensuring that all team members adhere to company policies and procedures, and that they are equipped with the knowledge and resources needed to excel in their roles.
Duties and Responsibilities:
- Team Leadership & Supervision:
- Lead, supervise, and motivate a team of one cart Shoppers and Drivers to ensure flawless service delivery to our customers daily.
- Foster a positive and collaborative team environment, promoting open communication and mutual respect.
- Conduct regular team meetings to communicate updates, share best practices, and address any concerns.
- Quality Assurance & Compliance:
- Conduct regular spot checks to ensure adherence to company standards regarding uniform, order accuracy, staff attendance, processes, and procedures.
- Implement and enforce quality control measures to minimize errors and maximize customer satisfaction.
- Reporting & Analysis:
- Monitor and report on team adherence to schedules, staff attendance, and key performance indicators (KPIs).
- Analyze data to identify trends, track progress, and identify areas for improvement.
- Prepare and present regular reports to management on team performance and operational challenges.
- Problem-Solving & Troubleshooting:
- Proactively identify and resolve daily operational issues, approaching all facets with an analytical, problem-solving mindset.
- Escalate complex issues to management as needed.
- Implement solutions to prevent recurring problems and improve overall efficiency.
- Project Support:
- Support the team on special projects aimed at enhancing operating efficiency and driving business growth.
- Contribute to the development and implementation of new processes and procedures.
- Logistics & Best Practices:
- Provide an operational perspective on Logistics, contributing to the development and implementation of best practices and protocols.
- Collaborate with other departments to ensure seamless coordination and efficient delivery of goods.
- Performance Management & Development:
- Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPIs, specifically related to on-time fulfillment.
- Conduct regular performance reviews, providing constructive feedback and identifying areas for improvement.
- Develop and implement training programs to enhance the skills and knowledge of Shoppers and Drivers.
- Identify and nurture talent within the team, providing opportunities for growth and advancement.
- Training & Onboarding:
- Train and onboard new Shoppers and Drivers, ensuring they are fully equipped to perform their roles effectively.
- Provide ongoing training and support to existing team members to keep them up-to-date on best practices and new procedures.
- Internal Procedures & Flexibility:
- Demonstrate consistent application of internal procedures, ensuring compliance with company policies.
- Demonstrate flexibility in balancing the achievement of own objectives with the ability to understand and respond to organizational needs.
- Be prepared to adapt to changing priorities and work effectively under pressure.
This one cart expanded description provides a more comprehensive overview of the role and its responsibilities, attracting candidates who are genuinely interested and qualified for the position. Remember to adjust the one cart requirements and responsibilities to match the specific needs of your company. Good luck!
Job Responsibilities and Duties:
Store Order Management and Efficiency:
- Oversee and implement processes to guarantee the proper, efficient, and effective management of all store orders, from initial placement to final fulfillment. This includes monitoring order accuracy, minimizing delays, and optimizing inventory levels to meet customer demand.
- Analyze order patterns and trends to proactively identify potential supply chain bottlenecks and implement solutions to mitigate risks.
- Maintain a comprehensive understanding of the store’s ordering system and ensure all staff are adequately trained on its proper utilization.
Team Leadership and Communication:
- Schedule and conduct regular staff meetings with the team to foster a positive and collaborative work environment, improve motivation, and enhance communication channels. These meetings should address performance goals, discuss challenges, share best practices, and provide opportunities for feedback.
- Actively solicit and incorporate feedback from team members to improve operational efficiency and employee satisfaction.
- Promote open and transparent communication within the team and with other departments.
Staff Punctuality and Attendance:
- Implement and enforce a clear attendance policy to ensure that all staff members report to work on time and maintain consistent attendance.
- Monitor staff attendance records and address any instances of tardiness or absenteeism in a timely and consistent manner, following company policy.
- Develop strategies to improve staff punctuality and reduce absenteeism, such as flexible scheduling options or incentive programs.
Staff Training and Development:
- Identify staff members who require additional training and coaching to enhance their service delivery skills and ensure they meet performance standards.
- Facilitate targeted training programs and coaching sessions designed to improve staff knowledge, skills, and confidence in providing exceptional customer service.
- Evaluate the effectiveness of training programs and make adjustments as needed to maximize their impact.
- Create a supportive learning environment where staff feel comfortable asking questions and seeking assistance.
Query and Complaint Resolution:
- Ensure that all staff members are equipped to effectively resolve customer queries and address their concerns in a professional and timely manner.
- Establish a streamlined process for managing queries submitted to head office, ensuring prompt and accurate responses.
- Monitor the volume and nature of queries to identify recurring issues and implement solutions to prevent future occurrences.
- Manage and resolve escalated customer complaints with empathy and efficiency, striving to achieve one cart customer satisfaction and maintain a positive brand reputation.
- Proactively identify and address potential sources of customer complaints before they escalate into larger problems.
Training Needs Assessment and Implementation:
- Conduct regular assessments of staff training needs to identify gaps in knowledge and skills that may be impacting performance.
- Initiate and implement suitable training programs, workshops, and on-the-job coaching to address identified training needs and improve staff knowledge and capabilities in their respective roles.
- Stay up-to-date on industry best practices and emerging trends to ensure that training programs are relevant and effective.
Complaints Management:
- Develop and implement a comprehensive complaints management system to track, analyze, and resolve one cart customer complaints in a timely and effective manner.
- Establish clear procedures for handling different types of complaints, ensuring that all staff members are familiar with the process.
- Analyze complaint data to identify trends and root causes, and implement corrective actions to prevent future occurrences.
Customer and Driver Assistance:
- Provide prompt and courteous assistance to shoppers and drivers, addressing their queries and resolving their concerns effectively.
- Serve as a point of contact for customer inquiries and complaints, escalating complex issues to the Area Manager as needed.
- Maintain a thorough understanding of company policies and procedures to ensure consistent and accurate information is provided to customers and drivers.
Proactive Problem Solving:
- Demonstrate a proactive approach to problem solving, anticipating potential issues before they occur and taking preventative action to minimize their impact.
- Identify and implement process improvements to enhance efficiency and reduce errors.
Collaboration and Consultation:
- Consult widely with individuals both within and outside the branch to gather insights, share information, and collaboratively solve problems.
- Build strong relationships with other departments and stakeholders to facilitate communication and cooperation.
Reporting and Analysis:
- One Cart provide weekly feedback to the Area Manager on individual staff performance levels, highlighting strengths and areas for improvement.
- Generate and analyze daily, weekly, and monthly reports on key performance indicators (KPIs) to track progress, identify trends, and provide actionable insights.
- Ensure the accuracy and integrity of all reporting data.
- Implement systems to ensure real-time reporting is always available and visible to relevant stakeholders.
- Submit all reports accurately and punctually to the designated recipients.
- Advise on and review weekly reports pertaining to complaints, downtime incidents, and store productivity levels, identifying areas requiring attention and recommending appropriate action.
One Cart Qualifications Requirements:
- Must be legally eligible to work in South Africa.
- Must possess access to a recent smartphone (iPhone 5 or Android 4.0 or later) to facilitate communication and access relevant work-related applications.
- [Add any other relevant qualifications here, e.g., “High school diploma or equivalent required; Bachelor’s degree in business administration or a related field preferred,” or “Minimum of 2 years of experience in a retail management role.”]
- [Add any specific skills requirements here, e.g., “Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is essential,” or “Strong communication, interpersonal, and problem-solving skills are required.”]
Key Improvements:
- Action-Oriented Language: Using strong verbs and clearly defining the actions required.
- Specificity: Breaking down each responsibility into more detailed tasks.
- Focus on Outcomes: Highlighting the desired results of each action (e.g., improved customer satisfaction, increased efficiency).
- Professional Tone: Using a more formal and business-like tone.
- Expansion of Requirements: Added space to include other possible one cart requirements that may be needed.
How To Apply:
APLY HERE
Remember to adjust the specific details to match the actual requirements of the one cart role! Good luck!
