Assistant Branch Manager – NTK Retail, Louis Trichardt
Division: VKB Commercial Services
Business Unit: Retail
Minimum Experience: Associate Level
Company Primary Industry: Agriculture
Job Functional Area: Management
Job Description
Introduction to the VKB Group: A Legacy of Agricultural Excellence
Manager the VKB Group is a dynamic and established agricultural company deeply rooted in the South African farming landscape. We are committed to providing comprehensive support to farmers while simultaneously delivering high-quality, “straight-from-the-farm” food products to consumers. Beyond our diverse range of consumer brands, the VKB Group proudly represents its strong regional identities: VKB, GWK, and NTK, each serving distinct agricultural communities.
Our manager history is inextricably linked to agriculture, with farming at the very core of our operations. Over the years, we have continuously grown and evolved, adapting to the changing needs of the agricultural sector and expanding our capabilities across the entire food supply chain.
From manager our origins providing essential supplies and services to farmers to enable food production, we have strategically expanded to encompass all crucial aspects of the food industry. This includes advanced processing facilities, sophisticated logistics networks ensuring efficient distribution, and well-established national and global market channels facilitating the reach of our products to consumers worldwide.
This manager comprehensive “house of brands,” built upon the unwavering support of our farmer shareholders, forms the robust foundation upon which we are building the agribusiness of the future – a future characterized by innovation, sustainability, and a deep commitment to the agricultural community. We believe in investing in our people and providing opportunities for growth and development within a dynamic and challenging environment.
About the Role: Assistant Branch Manager – Driving Growth at NTK Retail
As the Assistant Branch Manager at our NTK Retail branch in Louis Trichardt, you will play a vital role in driving the expansion and growth of the business unit, directly contributing to the achievement of the VKB Group’s strategic goals. This is an exciting opportunity to contribute to the success of a key retail operation within a thriving agricultural enterprise.
Key Responsibilities will include, but are not limited to:
- Supporting Branch Operations: Assisting the Branch Manager in overseeing all aspects of daily branch operations, ensuring smooth and efficient functioning.
- Sales and Business Development: Actively participating in sales initiatives, identifying new business opportunities, and developing strategies to expand market share within the Louis Trichardt region.
- Customer Relationship Management: Building and maintaining strong relationships with key customers, understanding their needs, and providing exceptional service to ensure customer satisfaction and loyalty.
- Team Leadership and Development: Assisting in the management and development of the branch team, providing guidance, training, and support to ensure optimal performance and a positive working environment.
- Inventory Management: Overseeing inventory control processes, ensuring adequate stock levels, minimizing losses, and optimizing stock turnover.
- Financial Management: Assisting with budget management, monitoring financial performance, and identifying opportunities for cost optimization.
- Compliance and Risk Management: Ensuring compliance with all relevant regulations, policies, and procedures, and identifying and mitigating potential risks.
- Reporting and Analysis: Preparing regular reports on branch performance, analyzing key metrics, and identifying areas for improvement.
- Strategic Alignment: Collaborating with the Branch Manager and other stakeholders to align branch activities with the overall strategic objectives of the VKB Group.
This manager role demands a proactive and results-oriented individual with a strong understanding of retail operations, a passion for agriculture, and the ability to lead and motivate a team. If you are a highly motivated and ambitious individual with a desire to contribute to the success of a leading agricultural company, we encourage you to apply.
In short, this role is about:
- Contributing to the profitability and success of the NTK Retail branch.
- Developing and maintaining strong relationships with customers and stakeholders.
- Leading and motivating a team to achieve exceptional results.
- Playing a key role in the growth and development of the VKB Group.
This manager position requires a comprehensive understanding and execution of key operational functions, encompassing:
- Merchandising and Inventory Management: This includes strategic planning and execution of visual merchandising strategies to optimize product placement and presentation, ultimately driving sales and enhancing the customer shopping experience. It also involves diligent management of stock levels, utilizing inventory control systems and forecasting techniques to minimize stockouts and overstock situations. The role requires precise ordering of goods, ensuring timely delivery of products to meet customer demand while adhering to budgetary constraints. Furthermore, this includes the efficient processing of claims for damaged or defective goods, alongside meticulous stock taking procedures to maintain accurate inventory records and identify potential discrepancies.
- Personnel Management and Mentorship: A critical aspect of this role involves effective leadership and management of staff. This includes providing ongoing mentorship and coaching to team members, fostering a positive and productive work environment. Responsibilities extend to training and development of personnel, ensuring they possess the skills and knowledge necessary to excel in their roles. Performance management is also key, conducting regular reviews, providing constructive feedback, and identifying opportunities for growth within the team.
- General Management and Policy Adherence: The incumbent will be responsible for the overall management of the business unit, ensuring consistent application and adherence to all VKB policies and procedures. This encompasses overseeing daily operations, monitoring performance metrics, and implementing strategies to improve efficiency and profitability. It also requires proactive identification and mitigation of potential risks, maintaining a safe and compliant working environment.
- Exceptional Customer Service and Issue Resolution: Providing outstanding customer service is paramount, requiring the ability to build rapport with customers, understand their needs, and exceed their expectations. This includes proactively addressing customer queries and concerns, resolving complaints efficiently and effectively, and maintaining a positive and professional demeanor at all times. The role also involves identifying opportunities to improve the customer experience and implementing strategies to enhance customer satisfaction.
- Proactive Goal Achievement and Innovation: This position demands a proactive and results-oriented approach. The incumbent must possess the ability to think creatively and develop innovative strategies to continuously exceed established goals and targets. This includes identifying new opportunities for growth, developing and implementing action plans, and monitoring progress to ensure successful outcomes. A commitment to continuous improvement is essential, consistently seeking ways to optimize performance and drive business success.
- Legislative Compliance: Ensuring the business unit operates in full compliance with all relevant legislation and regulations is a critical responsibility. This includes staying up-to-date on changes in laws and regulations, implementing policies and procedures to ensure compliance, and maintaining accurate records and documentation. It requires a thorough understanding of relevant industry-specific regulations and a commitment to ethical and responsible business practices.
